Delete your Get It Done account

Delete it in the app

Open Get It Done. If you book help at home, go to Profile, tap your name at the top, then Delete my account. If you work as a professional, open the Profile tab and choose Delete my account. Tap a second time to confirm. The deletion takes effect straight away and signs you out on every device.

An account with a booking still in progress — being matched, confirmed, on the way or under way — cannot be deleted until that booking is finished or cancelled. The app tells you if one is open.

No longer have the app?

Email elias@twetemo.com from the email address on your account, with the subject “Delete my account”. We reply to that address to confirm the request is yours, then delete the account within 30 days.

What is deleted

• Your email address and phone numbers
• Your name and preferred area
• Your profile photo
• Your sign-in sessions, sign-in codes and notification tokens
• Reference-check records from a professional application

What is kept, and why

• Your saved addresses are removed from your account and never offered again. An address stays attached to the finished bookings that took place there.
• Finished bookings — date, service, price and place — stay in the other person’s history: a household’s bookings, or a professional’s work record.
• Payment and commission records are kept for accounting.
• Reviews you wrote stay on the professional’s profile without your name, marked as from a Get It Done customer.
• Documents from a professional application are deleted 90 days after the application is turned down, or 180 days after one is left unfinished. Documents from an approved application are not deleted automatically — email us and we will delete them.

Questions

Email elias@twetemo.com. The privacy notice explains what we hold and why.